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Up to 3 years on the lithium battery, a free extended year when you register — and every condition spelled out honestly, so there are no surprises later.
Every GOEEN scooter is covered against manufacturing defects in materials and workmanship, component by component, from the date of retail purchase from an authorised dealer.
Lithium Battery
or 36,000 km — whichever occurs earlier. Includes 2 yrs standard + 1 yr service warranty.
Motor
Controller
Chassis
Charger
Lead-Acid Battery
Bulging/swelling covered only up to 6 months from invoice.
Tyre
Coverage begins on your retail purchase date, or the GOEEN invoice date plus the grace period below — whichever occurs earlier. No claims are entertained beyond the grace period.
Batteries, chargers and tyres are covered under their respective manufacturer's warranty. GOEEN acts as a facilitator between the dealer and the manufacturer for such claims.
The warranty is valid only for the original purchaser, only for personal use, and only when the vehicle is purchased from an authorised GOEEN dealership.
Extend protection beyond the standard and free extended cover by one or two further years — purchased through your authorised dealer or the GOEEN warranty portal.
Repair and replacement costs under extended warranty are fully borne by GOEEN; transportation and handling are borne by the customer.
Valid only with a GOEEN-approved battery and charger. Using any third-party battery or charger disqualifies the vehicle from extended cover — standard warranty terms then apply.
Read this once — it saves arguments later. Component by component, these are the conditions under which warranty cover lapses.
Every claim starts with your authorised GOEEN dealer — GOEEN does not entertain complaints directly from end customers.
The dealer inspects and verifies the complaint. Only verified complaints move forward.
Once verified, GOEEN locks the complaint and processes repair or replacement. Keep your stamped Service Book or Warranty Certificate ready — it's mandatory for any claim.
Repairs under warranty are always free — parts and labour are 100% on GOEEN. Transportation of warranty products splits by age of the vehicle.
GOEEN's maximum liability is limited to repair or replacement of covered parts. Fire incidents arising from external or uncontrollable causes — faulty wiring, improper earthing, water ingress, unauthorised modification, non-approved chargers — are not covered. This policy is governed by the laws of India with exclusive jurisdiction at Hooghly, West Bengal, and may be amended by GOEEN without prior notice. Issued by Gowith Green E-Vehicles Private Limited, Baidyabati, Hooghly, West Bengal — 712222.